How do you solve a problem with a phone

Mishaps will tell I lived it last summer. I was with my 9 year old boy in the car, in the parking lot of a supermarket in my town, waiting for my wife and my daughter to do some shopping, and ... What is lacking, I wanted to clean than the interior, interior door handles especially.
I was in a car cleaner in a spray bottle whose mechanism does not work. I opened the mechanism and I poured a glass cloth, the right too much. I quickly asked the boy to keep the glass to flow no solution to the cloth. The boy took the bottle, but after three seconds of my desperation to escape an even more shift automatic gearbox. I removed myself how I could quickly poured the solution does not get to infiltrate inside the exchanger.
Meanwhile my wife and daughter came and we go. I try to make contact, but .... surprise: car not react in any way. I thought he was dead! Ah! I forgot to tell you that it was Sunday afternoon. Who to call, whom to call to tow me?
I opened the mask covering the shift mechanism and I wiped and there as best I could. But the car still dead. I sent my family home on foot, and I left my car because he was left with all the windows and do not work anything. The box was also blocked, I could not even free to draw on in the event that you find someone to tow me.
Meanwhile, I remembered that I had a phone number on the internet to support Mercedes 24 of 24. Without any hope, I said I have nothing to lose if I call. Said and done! I answered a very nice gentleman who asked me about Mercedes nearest representative, namely the one in Brasov. Here he said a man, a true professional who was interested in turn from other colleagues and guided me step by step, I managed to unlock the box to start the car and get her home.
Congratulations Mercedes!

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